In the last article on attrition, in which I covered the other perspective viz. employee driven attrition, there was a suggestion that I also touched the aspect of the employees leaving in distress.

The reason for an employee getting distressed are as wide and varied as individual personalities! Some of us are hypersensitive and can take the extreme step of quitting the job at the slightest provocation caused by the boss’s displeasure at some act of ours! And mind you, it may not necessarily be humiliating firing by the boss, but just a subtle expression of displeasure! But on the contrary, extremely impersonal and curt attitude by the boss that leads to vitiation of office atmosphere, remains the single most important reason causing distress to employees and their ultimate attrition. And this I am writing from my personal experience! Many employees in my department sought to change jobs because of humiliation and suffocation caused by their immediate bosses, the team leaders! I used to tell such employees that this did not warrant such an extreme step, because bosses came and went and were not permanent. To the bosses, I used to advise them to be more patient, approachable and humane ( of course not telling them to emulate me as every boss considers himself/ herself to be unflawed). But we generally tend to blame organisations and their policies for high attrition rates, whereas the fact is that even in highly demanding professional organisations, good natured bosses can soothe the nerves by absorbing some of the top management pressure at his/her level. Many diktats from the top are for the consumption for senior managers not to be passed ad verbatim to the junior team members, who are already slogging hard on day to day basis.

PMS and year end appraisal are the next big causes of distress. After working hard for the entire year, employees expect, and rightfully so, good rating as all the year end benefits and promotions are a function of year end assessment and rating of the employee. While it’s true that performance based differentiation is a must for any organisation to encourage high performing employees, the fact is that several not at all bad employees fall victim to the forced bell curving that organisations indulge in to comply with certain prefixed metrics. We generally observe high distress, disappointment and attrition in the period immediately after year end assessment

Transfer to an undesired place or department, reduction in the scope of work or realm of responsibility, denial of leave or some other privilege and pressure of business targets and the ways and means of follow up thereof by the supervisors are a few of other reasons causing distress.

It’s important that employees overcome the instances of personal distress by learning and adopting stress management techniques and adapting to the prevalent conditions. Disappointments relating to rating, increment, bonus, promotion, boss’s behaviour should be taken as temporary aberration rather than as end of all. They should quit only for a better job.

I wish I was still working and had a great year end closing day,

But it was not so, as it turned out to be April Fool’s day;

The world was not divided but one family having a fun filled peaceful day,

Instead, I got a rude shock to know it was just April Fool’s Day;

And that our earth was replete with food, shelter and water for all each day,

But I was fooled on the April Fool’s day;

And there’s no ethnic, casteist, religious divide as humanity spent together a day,

Unfortunately, I woke up to reality to realise it was an April Fool’s Day;

And as I got deeply mired in pessimism and negativity on this day,

I realised- Reality is not so stark as it was only an April Fool’s Day!

This April Fool’s Day, let’s befool sectarianism, casteism, ethic/religious divide, terrorism, separatism, hunger, treachery and other such vices and celebrate this day in altogether a new spirit that spreads happiness!

As I confided into an old friend and a colleague of mine that it was after ages that I was so relaxed on the last working day of the year for a Bank. Why ages? In fact, for the first time after I turned a professional banker in 1985 that 31st March is just like any other day and I can really say to myself that “ Thanks God it’s Friday”.

I recall that how the last working day used to be an extremely stressful and busy day. Whether it was a branch role, a business role or an ops role, the last day always held an unmatched importance. It was as if we were all sleeping till yesterday and that there was no next day! Every transaction worth its salt needed to be consummated before the last day ended! And here I am not making any mention of the internal, non- customer maintenance jobs that was an altogether a different story!

It was often discussed that bundling of transactions on the last day should be avoided, but it never happened and it was understandably so! I never complained then and now that there’s no ground for me to complain, I feel even happier!

Like many other events in life, the changed priorities have rendered quite a few of these redundant. Year end closing, PMS, promotion, increment, bonus are all the things that were so important till the other day, are today only confined to my memories!

V K Sehgal ( VKS), Vijay Mana to me, is not merely my mother’s younger brother and a Mama by that relation to me. In fact, his status in my life is quite exalted- in a sense higher than that of God! Because, apart from being a Mama, he has been a Guru, a pathfinder for me and our scriptures rate a Guru higher than God.

And what a life he has lived! A brilliant student, he put his knowledge to good use by joining academics and was a senior chemistry teacher for quite a few years. In this role, he not only guided and inspired children in the family, but students community in general and students taught by him achieved academic and professional excellence. But such was his aura and influence on their impressionistic minds ( including mine) that after more than 5 decades, a few of his students holding eminent positions in their respective yuve fields today, have same regard and respect for their onetime school teacher!

But he was destined for bigger things. Much later into his married life and after attaining fatherhood, he cracked much sought after but feared civil services examination to join Indian revenue services. After decades of excellence in his career, he today leads a relaxed, but not reclusive by any standards, life with his children and grandchildren.

What makes him unique? His intelligence, sharpness, wit and such faculties of mind are all laced with human kindness, empathy and helpfulness, making him to be a person with golden heart! The entire extended family, including people like me, living more than a thousand kilometers away from him, feel secured that if any of us in trouble, our Vijay Mana is there for us! And for me, it’s been all the more relevant, because he treated my parents ( his much elder sister and brother in law that’s my further) like a son, being there for them through thick and thin!

On 1st of April this year, our Vijay Mama turns 75, a diamond man with a heart of gold turning platinum. His loving sons, Amit and Nitin along with their spouses Rupali and Vandana, have decided to celebrate the life so far of this great man with the grandeur it deserves by hosting a gala bash! I am unable to join the celebrations due to some prior commitments, but my heart will be there and mind focused on almighty, praying for this man’s long and healthy life, because not only this extended family but this world in general needs people like VKS to be around to make difference to the humanity!

This year has another landmark in store when VKS and his ever elegant and gracious wife, Sarita, celebrate their Golden anniversary. May be that would be another opportunity for me to have a sakshatkar of my guru!

Happy birthday Vijay Mama!

In response to my previous post on attrition, several people opined that there was an employee side to attrition too. I am not denying that employee driven attrition is not significant. Millennials and youngsters today have a different view on career building and they look for more holistic contents in their jobs rather than mere promotion and money. I remember the time when I joined State Bank as PO and had dreamt of making it big there itself and retire as a DGM or GM. But today, youngsters don’t look at such longevity but get attracted by more substance in their jobs that includes challenges posed to them, work life balance, rapid career progression and chances of reaching to the top by mid 40s so that they can retire early and pursue other passions of life thereafter. So employees do atttite in search of better opportunities for the above considerations.

But individuals are individuals and organisations are organisations. The comparison between employee and employer driven attrition would be grossly unfair. Don’t we always say – “ An organisation is much bigger than any employee, howsoever critical or important he or she may be and that employees come and go but organisations are perpetual.” And, therefore, when we talk about organisations, we talk about organisations that aim for their existence in perpetuity and not fly by night organisations. We talk about organisations that aim for achieving greatness, immortality and an all round excellence. And we expect them to build a culture that’s inclusive, tolerant, equitable and fun filled! An employee leaving an organisation for better prospects is a matter of great pride for the organisation relieving him or her for that’s a demonstration of its inherent strength in development of its resources as per the market requirement and its culture of investing in its employees’ growth. Some organisations investing heavily in training their staff for some niche skills do pose restrictions such as indemnity or bond to deter their employees to treat them as a training institute or a springboard for further leap. But employees leaving in distress, under pressure or being forced are something that are cause for concerns. And this should not be confused with employees leaving on a happy note for better opportunities.

I am told that attrition is worldwide and industry wide phenomenon and none is really untouched or unaffected by it. While I believe the statement, I also believe that a few organisations face this issue more severely than others.

When the news of youngsters, whom you believed to be future leaders, seeking change hits you, you know that the problem is not simply what industry or other organisations face but certainly more serious, meriting deeper introspection by the affected organisation. Those who have great going in an existing organisation and are being developed for future leadership roles should normally have no complaints or qualms with the organisation to be demitting office prematurely. This is also borne by the fact that many such people find it difficult to continue and leave their present organisation without waiting for an alternative opportunity. This shows their desperation or frustration.

Without pinpointing any organisation, I sincerely feel that all right thinking and right meaning organisations should deeply analyse their respective attrition rates and reasons and address the issues that are observed to be unfriendly. There’s no merit on in sweeping such issues under the carpet, attributing the same to be due to some prevalent trend. Good organisations should value their manpower resources and make themselves great place to work with or without any certification.

One thing that mortally scares me is run on any bank. Such a run on any bank could either be on account of a rumour or hearsay about its likely failure or for the genuine reason of the bank’s failure to honour its commitment towards its depositors and borrowers. In either scenario, outcome is horrendous.

As I understand, failure of SVB may not be attributable to any mismanagement of its affairs by the executive team or the board or to any fraudulent or corrupt practices prevailing there at. The failure happened due to the bank’s inability to honour its commitment by encashing its T bills or bonds due to pressure on MTM value in an increasing interest rate scenario.

As last heard, UK operations of SVB have since been taken over by HSBC ( for an enterprise value of £ 1) and Government has assured protection of depositors money. This is a great move and let’s fervently hope that larger US operations of SVB can also be rescued to protect the interests of depositors and scores of start ups that have been funded by SVB in its capacity of venture fund.

In one of my early posts. I had strongly suggested the need for consolidation in banking sector that results in emergence of 3-4 Public Sector and 2-3 private sector banks, all very large and SIBs ( systematically important banks) that are too big to be allowed to fail. This learning from SVB’s collapse should be imbibed by everyone and banking sector around the world should be strengthened ( further) , supervised ( more closely and proactively) and protected ( from failure or bankruptcy either due to mismanagement or market forces – both beyond the control of hapless bank customers). Let there be no further such instance anywhere in the world.

Being closely related to the captioned couple, we were invited to Udaipur for their destination wedding, along with 400 other guests. The venue was one of the most picturesque and famous resorts in Udaipur. The celebrations were spread over three days and everything was so meticulously planned and with such grandeur that after attending one function, the participants were looking forward to attending the next! From the travel arrangement ( pick up and drop from/to railway station or airport) to staying arrangement at the resort to the decoration of event venues at the resort to the dress code, to the food and drinks and music and dance, everything was perfectly organised with not even a single instance of any slippage. And it was all very creatively planned – the dress code, food menu and the contents of the event. While dancing to the catchy numbers played by DJs was a common feature at all the events, performances by the lead couple, parents, brothers/sisters and friends and two professional performances by a rock band and a qawwali group were like icing on the cake.

We generally use the term “ big fat Punjabi wedding “ in a rather derogatory sense that generally reflects of massive waste of money on crude and crass show of boisterousness bereft of any artistic or cultural finesse. But this event planned by my beloved Vaibhav and Shivika, Vaibhav’s gracious parents Mohan and Ruchika, his ever exuberant and very genial brother Lovey, Lovey’s pretty and petite wife Myra and our very own, my beautiful sister-in-law, Shallu, who was the force behind this union of two beautiful people and families, proved that big fat Punjabi wedding can be extremely tasteful, graceful, entertaining and memorable!

I carry back with me very fond memories of this event, apart from welcoming a super boy, Vaibhav into our family and making acquaintance with his family members. As per a common refrain, “ marriages are made in heaven, but solemnised on earth.” In this case, even the solemnisation of the wedding seemed to have happened with blessings from heaven and I hope this spirit will continue and the new pair will traverse the future together in a manner that’s truly blissful – in fact most heavenly!

A woman is a mother the giver of birth,

And she’s motherland too, the country of our birth! 

A woman is a sister, a relationship most loveable;

A lifelong comfort who’s always available! 

A woman is a companion in the role of a wife;

A relationship most enduring lasting our entire life! 

A woman is a daughter, a relation most affectionate;

Only those get her, who are immensely fortunate! 

A woman around you can be in any form – a friend, colleague, acquaintance or just another human; 

Whatever be her role, she’s always equal, it’s a sin discriminating her as a woman! 

Won’t put her on a high pedestal, treating as a Devi or Goddess; 

For even that’s a discrimination, unworthy of her natural prowess! 

If Ram, Krishna and Jesus are incomplete without a woman ;

How come we have this sense of superiority, we representing the ordinary man! 

So let’s celebrate presence of woman amidst us whether in one or all the above roles or none;

International women’s day then comes the each day, making our world a living heaven!

If Holi is festival of colours

Let it be colourful and not botched;

If it’s a festival of brotherhood,

Let it be so as that’s what has been taught.

If it’s a festival to forgive and forget ,

Let’s do so and move ahead,

For what’s better occasion than Holi,

To forge bonding and reconnect.

If water is indeed a precious resource,

Let’s conserve it this Holi.

That will only make the festival

More purposeful and more holy.

There are folklores galore around Holi,

And so much to learn and imbibe,

Let’s not forget the underlying values,

By indulging only in playfulnesses and gibe.

Ram played Holi in Awadh and Krishna in Mathura,

Making the occasion so pious so pure,

Let’s celebrate this festival with purity of heart in our own towns

And the happiness of this festival shall always endure!

Happy Holi!